Consulting & Advisory Services

Business people consulting over a document

Pivotal leverages leading practices and the latest academic research to tailor our consulting engagement approaches to address important and client-specific contextual distinctions, such as organizational mission, culture, and strategic leadership focus. We use a positive focus to address root cause challenges that interfere with or undermine performance excellence. We also use our portfolio of tools (e.g., surveys, focus groups) and evaluation techniques to develop best-fit solutions, based on sound management and organizational design and development principles and leading practices.


The hallmark of our service model is developing an intentional, flexible, and responsive engagement with clear performance outcomes. The engagement is supported by a mix of quantitative and qualitative investigative techniques consistent with public and private sector leading practices.

Core Consulting & Advisory Services

Studies & Evaluations

When beginning an evaluation, program managers and leaders will often want the answer to two questions: "Does the program work?" and "How can the program be improved?" We work with you to answer many equally important questions:


  • Is the program worthwhile? 
  • Are there alternatives that would be better? 
  • Are there unintended consequences?
  • Are the program goals appropriate and useful? 

Our systematic process includes:


  • Determining the goal of the evaluation and developing evaluation questions : What is the evaluation question, what is the evaluation to find out. 
  • Designing the evaluation using appropriate quantitative and qualitative methods.
  • Reporting the results so you can use them to make impactful and lasting improvements. 

Performance Management

Do your employees and managers dread the performance management process? Do they feel as though it’s a huge time and energy drain? 


We specialize in taking performance management to the next level – both from a process perspective and an experience perspective. Our team of skilled professionals can support every aspect of the performance management process – from goal-setting to performance evaluation.


Our approach is holistic to ensure  the performance management process is integrated and aligned to the employees’ and organization’s needs. Our writing services help reduce administrative burden and our coaching and consulting support help employees feel more positively about and be more actively engaged the performance management process.

Climate Surveys

Business professionals reviewing data

Climate Surveys provide a picture of your organization's needs. These surveys can be used to solicit employee opinions on a variety of issues, such as the organization's success in communicating its mission to employees or local issues, such as quality of the work environment. 


The results of this type of feedback provide an understanding of employees' perceptions about the organization along different dimensions. This feedback:


  • Is essential to facilitating development and organizational change 
  • Allows the organization to focus on needs and leverage its strengths 
  • Informs the organization about issues of significant importance to employees
  • Provides employee feedback (both positive and negative) on the internal health of the organization
  • Offers insights about the impact of current programs, policies and procedures 
  • Can be used to motivate employees and improve job satisfaction

We can help you make better use of an existing climate survey (such as FEVS) and create new surveys (including Pulse Surveys that augment your existing survey). Available services include:


  • Needs Analysis
  • Focus Groups
  • Survey Design
  • Questionnaire Design, Testing, and Administration
  • Data Analysis
  • Interpretive Reports
  • Organizational Briefings
  • Communication Plans

We would love to work with you and your team on enhancing your organization's climate.

Strategic Planning

A central pillar in the strategic management of human capital is the alignment of human capital strategies with mission, goals, and objectives through analysis, planning, investment, and management of human capital programs. 


We will work with you to establish or refine:


  • A clearly understood strategic direction
  • Customer and stakeholder outcomes
  • Strategies with measurable goals for achieving the desired outcomes to ensure accountability
  • An implementation plan, including supporting communication and change management
  • An evaluation plan, including accountability systems and plan reviews and revisions at appropriate intervals